Did you know the Air India mobile app is one of the highest rated airline mobile apps in the world? Having received a complete makeover in 2023, the app has fast evolved over the last one year winning both hearts and awards. With nearly 4 million downloads across iOS and Android and counting, find out what makes the Air India app so popular.

1) The industry’s first generative AI-powered virtual agent - AI.g

The global airline industry’s first-ever generative AI-powered virtual travel assistant, AI.g, is your single point of contact for all queries related to your flights, destinations, itineraries and more. Whether it is downloading a boarding pass, assistance with seat selection, or curating a personalised itinerary, the award-winning chatbot AI.g is just a click away!

2) AEYE Vision for seamless mobile interaction

The computer vision-powered AEYE Vision feature in the app transforms your interaction within the mobile app by enhancing accessibility and ease of use. It enables you to scan QR codes or barcodes on your boarding pass or e-ticket, eliminating the need for manual data entry. With a simple scan, you can seamlessly manage key aspects of your travel experience, from tracking baggage to streamlining web check-in and accessing real-time flight status.

3) Real-time baggage tracking

Air India is the first airline in India and one of the few select airlines globally to offer direct, staff-free baggage tracking for passengers. You can easily track your checked-in bags by scanning the barcode on your baggage receipt or boarding pass. The mobile app provides real-time updates on key baggage details, including its current location, transit status, arrival information, and the local time of each event, all presented in a clear, user-friendly format. The tracking covers all critical baggage touchpoints—check-in, security clearance, aircraft loading, transfers, and arrival at the claim area. End-to-end baggage tracking is available across multiple flight segments on Air India, with extended tracking capabilities for interline connections with partner airlines as well.

4) Flight status with incoming aircraft information

You can effortlessly view the live flight status by scanning the QR code on your boarding pass or e-ticket, or by manually entering the flight details. You can also access flight status instantly from the 'My Trips' section with a single tap. The detailed view provides real-time updates on the flight's status, the arrival of the incoming aircraft, and other key information including aircraft type. Additionally, you can select ‘Follow flight’ on the app to view the latest updates without needing to re-enter flight details. Once followed, the live flight status will be pinned to the app's home screen for quick and convenient access.

5) An optimised travel day experience

An indispensable companion on the day of travel, the app helps enhance the travel day experience with certain useful features.

Home Screen Trip Tile - The ‘Contextual Home Screen’ is meticulously tailored with the traveller’s needs in focus - whether you are at the beginning of your journey, mid-flight, or nearing your destination, the trip card dynamically adjusts to display pertinent information. This intuitive design ensures that essential details are readily accessible.

Boarding Pass Auto Display - The boarding pass automatically shows on your screen as soon as you open the mobile app before the journey. You need not navigate through screens in the app searching for the boarding pass.

Dynamic Island & Live Activity in iOS – This feature enhances the user experience by displaying essential flight information directly on the iPhone Dynamic Island. This includes the departure gate number and a countdown to departure time.